Frequently Asked Questions

Frequently asked questions

Should I contact my agent or Grinnell Mutual?

It's the most common question we get from customers like you. Here's the answer.

When to contact your agent

  • Adding a driver or vehicle to your policy
  • Removing a driver from your policy
  • Changing your address
  • Making a change in insurance coverage 
  • Asking a question about changes to your insurance rates
  • Asking a question about changes to your insurance premiums

You can contact your agent by logging in to Manage My Account or by using the Find an agent feature on our website.

When to contact Grinnell Mutual

For billing and claims questions and information, contact Grinnell Mutual's customer service department at 800-362-2041 or

How do I file a claim?

See Frequently Asked Questions About Filing Claims.