Answers to our frequently asked customer service questions

In this digital age, our phones can do almost anything (even make phone calls). We’re always willing to help, but for many of our customers’ needs, agents are the go-to source.

Many things are self-service, so you can avoid the dreaded “hold” music all together! And many things only your agent can help you with. You can contact your agent using Manage My Account (login required) or by using the Find an agent feature on our website.

Check out the list of frequently asked questions that we get, and where you can find your answers in one step.

How can I pay my bill?

You can pay your bill using Grinnell Mutual’s customer portal. Registration is required — you’ll need your policy number and agency code, which can be found on your invoice, auto ID card, or the declarations (front) page that came with your policy.

Watch this video to learn how you can pay your bill with Grinnell Mutual in four steps:

  1. Login to Manage My Account.
  2. Tap “Pay Bill.”
  3. Choose the correct policy number from the dropdown menu.
  4. Select payment option, fill in the payment amount, enter your payment information, and tap “Continue” to submit the payment.

NOTE: If your bill is past due, you will need to call 800-362-2041 to make your payment.

Access Manage My Account

Is there a fee to pay by credit card?

Some third-party services charge you to pay your bill. Whether you pay by credit card via Manage My Account or over the phone, we do not charge fees for you to pay your bill.

I made my payment, but a day or two later I got a cancellation notice for nonpayment. Am I still in good standing?

Thank you for your payment. Yes, if you made your payment but received the cancellation notice for nonpayment shortly after your payment, you're still in good standing.

Items in the mail sometimes cross paths. It's possible (but unlikely) that you could receive a cancellation notice for nonpayment after you made your payment. If you do, please accept our apologies. You may disregard it. If you are concerned about whether your payment reached us, you can also:

  • Check your account status using Manage My Account (login required). It will have your up-to-date account status (including payments received).
  • You can give us a call at 800-362-2041 (during business hours).

Access Manage My Account

How do I add a driver to my policy?

You will need to contact your agent to add a driver to your policy.

My address changed. What do I do?

To change your address, you will need to contact your agent.

I bought a new vehicle. How do I add my new vehicle to my policy?

Congratulations on your new vehicle! To add another vehicle to your policy, you will need to contact your agent.

How do I remove a driver from my policy?

To remove a driver from your policy, you will need to contact your agent.

How do I remove a vehicle from my policy?

To remove a vehicle from your policy, you will need to contact your agent.

I need to make a coverage change.

To make any coverage changes, you will need to contact your agent.

I have a question about a rate change on my policy.

Your agent will be able to answer any questions you have about changes to your rates.

I need my auto ID card. How can I get it?

As of April 2018, 48 states allow electronic proof of insurance — your auto ID card.

Watch this video to learn how you can download your Grinnell Mutual ID card in five steps:

  1. Login to Manage My Account.
  2. Tap “View ID Card.”
  3. Choose the correct policy number from the dropdown menu.
  4. Click “View ID Card.”
  5. Save to your device.

Access Manage My Account

I need a copy of my declarations (dec) page. Where do I go?

A dec page is the section of your insurance policy that lists key information about you, your insured property, and your policy. You can access and download your dec page using Grinnell Mutual’s customer portal in five steps:

  1. Login to Manage My Account.
  2. Tap “Manage Account.”
  3. Choose the correct policy number from the dropdown menu.
  4. Click “View dec pages.”
  5. Save to your device.

Access Manage My Account

I forgot my password.

On the login screen, click “Forgot password,” enter the information requested, and click “Submit.”

I’m locked out of my account. This is so embarassing!

It's fine! Give us a call at 800-362-2041 and we will get your account unlocked for you.

Save our link

Quickly access your account by saving a link to Manage My Account on your device's home screen.

Apple devices

Safari:

  1. Open Safari. Go to m.gmrc.com.
  2. Tap the share icon in your browser menu.
  3. Tap the "Add to Home Screen" icon from the share options.
  4. Tap "Add link" to save the link to your device's home screen.

Chrome:

  1. Open Chrome. Go to m.gmrc.com.
  2. Tap the browser icon ("⋮") in the top, right corner of the screen.
  3. Tap the favorites/star (☆) icon.
  4. When going back to the Chrome homepage, the bookmark will be saved.

Android devices

  1. Open Chrome: Go to m.gmrc.com.
  2. Tap the browser icon ("⋮") in the top, right corner of the screen.
  3. Tap the menu button.
  4. Tap "Add to Home Screen."