COVID-19 for policyholders

Grinnell Mutual coronavirus response

Updated March 25, 2020

To our policyholders:

We understand that many Grinnell Mutual customers could experience financial hardship from the cancellations and closures due to the coronavirus (COVID-19) pandemic.

We are prepared to offer assistance on a case-by-case basis.

If you have been directly financially impacted by this situation, please know that our customer service representatives are ready to help with billing and payment issues and that we will do whatever is reasonable and possible to assist.

The easiest and safest way to make payments, look at your policies, and file claims is through our online account system, Manage My Account. If you don’t have an account, scroll down to learn how to register for one, and how to use it. 

Thank you for being a Grinnell Mutual customer. Please don’t hesitate to contact us at 800-362-2041 or

Grinnell Mutual response plan

Grinnell Mutual has deployed a coronavirus (COVID-19) response plan that will help maintain business continuity and decrease the risk of exposure to our customers, our employees, and the communities we live in.

We want to assure you that we are continuing to do business and are committed to serving you during this rapidly changing event.

“Our first priority is keeping people safe and healthy, and we remain committed to our core value of serving and protecting our policyholders.” said Jeff Menary, Grinnell Mutual’s president and CEO.

Here are answers to questions we’ve received from policyholders like you:

Can I access my Grinnell Mutual policy online?

Commercial policyholders in Pennsylvania and all policyholders in all other states:

Yes! You’ll need your policy number and agency code, which can be found on your invoice, auto ID card, or the Declarations (front) page that came with your policy. If you can't find your policy number please contact your agent.

Begin registration

Pennsylvania home and auto policyholders:

Yes! Before you begin the registration process, have handy your policy number (found on the front page of your policy, auto ID card, or invoice), email address, account holder date of birth and ZIP code. If you can't find your policy number please contact your agent.

Begin registration

Can I pay my Grinnell Mutual bill in person?

At this time, we are not accepting in-person payments until further notice. We encourage you to register for our customer portal where you can pay your bill online.

How can I pay my Grinnell Mutual bill online?

You can pay your Grinnell Mutual bill using our customer portal.

How can I report a claim?

There are four ways to report your claim (known as “first notice of loss” in insurance lingo).

  1. Anytime by using our customer portal.
  2. Anytime by phone, 877-467-2252.
  3. Anytime by email You’ll receive a response from an adjuster.
  4. Contact your Grinnell Mutual servicing agent.

I have a billing question.

Email your billing question anytime to You can also call 800-362-2041 Monday – Friday, 7 a.m. – 4:30 p.m.

I have a coverage question.

Please contact your agent with coverage questions.

I don’t see my question.

We’ve posted more answers to frequently asked customer service questions and frequently asked claims questions on our website.

We appreciate that you choose to be insured by Grinnell Mutual. Thanks for your understanding of these unusual circumstances. If you have other questions or concerns, please contact your Grinnell Mutual agent.

Resources for COVID-19 (coronavirus)


More information about our coronavirus response plan State insurance bulletins regarding coronavirus